Job Purpose:
Reporting to the Healthcare Manager, the successful applicant will provide an effective and efficient conduit between the company and the client (employer groups and members) by building employer and member relationships, medical aid reporting, reviews, and training at large employer groups. Responsibilities include resolving employee queries, giving advice on alternative medical insurance options, resolving claims queries, processing applications, providing billing information, and coordinating wellness initiatives.
Responsibilities:
Client Services
- Identifying new business opportunities within the client base, as well as growing the client base through new accounts.
General Administration
- Onsite visits and induction/ongoing training/presentation to clients.
- Assist clients with the application process.
- Assist clients with queries.
- Arrange and attend Wellness days.
- Ensure CRM data is up to date and accurate.
- Year-end and ad hoc client presentations.
- Present wellness event reports to clients.
- Identifying and providing leads to colleagues in other service lines in the company.
- Keeping up to date with provider amendments.
Minimum Requirements:
- Grade 12 / NQF5 qualification.
- 3 years healthcare specific experience.
- Systems, policy, and financial services industry knowledge.
- FSB registration preference (RE5).
- FAIS/FICA compliant.
- CMS registration.
- Ability to do presentations to clients.
- Excellent computer literacy and knowledge of MS Office – Excel, Word.
- Own car and valid driver's license.
Recommended Requirements:
- NQF5 in Wealth Management.
Competencies:
- Communication skills – verbal and written.
- Planning and organizing skills.
- Team-player.
- Ability to work independently.
- Resilience.
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